customer service Archives | Jedidiah https://jedidiah.org.za/tag/customer-service/ Raising a Standard of Excellence & Significance Wed, 25 Nov 2020 20:21:17 +0000 en-ZA hourly 1 Customer effort leads to disloyalty https://jedidiah.org.za/business/customer-effort-leads-to-disloyalty/ https://jedidiah.org.za/business/customer-effort-leads-to-disloyalty/#respond Wed, 25 Nov 2020 19:28:27 +0000 https://jedidiah.org.za/?p=1623 When you’re in business and a client tells you “I am in the market for ‘let’s say a motorbike’” you as the dealer knows that it is time to perform; a client with money that he or she wants to spend, needs your undivided attention.

One must remember that there are always more dealers that a client can turn to for the same business. So if you do not serve him or her well, the client’s money will just go to your opposition.

Customer effort

Matthew Dixon et al in ... continue reading

The post Customer effort leads to disloyalty appeared first on Jedidiah.

]]> https://jedidiah.org.za/business/customer-effort-leads-to-disloyalty/feed/ 0 Child in the mail https://jedidiah.org.za/character/child-in-the-mail/ https://jedidiah.org.za/character/child-in-the-mail/#comments Thu, 11 Jun 2020 19:49:21 +0000 https://jedidiah.org.za/?p=1520 Can you believe it? A hundred years ago Mr. Merritt Chance the postmaster of the post office in Washington D.C. received three applications to post children by mail under the same regulations that permitted live animals to be sent.

In June 1920 Mr. John Koons, the Assistant Postmaster General of the United States answered a request for an interpretation of postal regulations and then ruled that children could not be sent through the mail by parcel post. Koons, reviewing the regulation, pointed out that parcel post was limited to “harmless ... continue reading

The post Child in the mail appeared first on Jedidiah.

]]> https://jedidiah.org.za/character/child-in-the-mail/feed/ 1