General Archives | Jedidiah

Customer effort leads to disloyalty

David Malherbe (@DGMalherbe) — Wed, 25 Nov 2020 19:28:27 +0000

When you’re in business and a client tells you “I am in the market for ‘let’s say a motorbike’” you as the dealer knows that it is time to perform; a client with money that he or she wants to spend, needs your undivided attention.

One must remember that there are always more dealers that a client can turn to for the same business. So if you do not serve him or her well, the client’s money will just go to your opposition.

Customer effort

Matthew Dixon et al in ... continue reading

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The blue-est Monday of them all

David Malherbe (@DGMalherbe) — Thu, 17 Sep 2020 18:54:34 +0000

Sometimes you get up in the morning with very little motivation for the day’s work. This morning was such a morning for me, not that it is such a challenging day, but because I felt gloomy and dispirited, some would call such a day a blue Monday.

Someone said that when you’re having a blue Monday, just climbing out of bed is a positive start.

Blue-est Monday

Apparently the melancholic mind-set of “Blue Monday” is at it highest on the 3rd Monday of January when the post-holiday and -festive season ... continue reading

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Thank you for the music

David Malherbe (@DGMalherbe) — Wed, 26 Aug 2020 19:55:20 +0000

Sitting here in front of my computer I fell asleep, only to wake up a little later to the most beautiful piece of melodious music you can imagine. So my thoughts took a short trip down memory lane of all the “music” I loved before.

The hits of yesteryear

When I was at school during the 1960’s and 1970” the Top 20 hits of the week were always broadcasted, I think on a Friday night, and I used to listen in bed on a small transistor radio. Nowadays some people ... continue reading

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Crazy times – Together and apart

David Malherbe (@DGMalherbe) — Thu, 21 May 2020 18:45:01 +0000

During the past week I received the following in a WhatsApp from one of my friends. I do not know who wrote it, but I think it is an excellent description of the current situation.

“Never have I seen such a mess in life
The air is pure but wearing a mask is mandatory
Roads are empty but it is impossible to go on a long drive
People have clean hands but there is a ban on shaking hands
Friends have time to sit together but they cannot get together... continue reading

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Online reality

David Malherbe (@DGMalherbe) — Thu, 23 Apr 2020 20:09:11 +0000

When I started teaching about fourty years ago, we had no idea that we would one day have a computer in the school that would be able to perform certain administrative tasks. Yet about 15 years later the school had its own computer and we need not write each student’s report card anymore. It was printed on the computer, yet only those teachers trained for it were allowed to work on the computer.

Computers came to stay

We all realized that computers came to stay and I had the privilege ... continue reading

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Incredible times of uncertainty

David Malherbe (@DGMalherbe) — Thu, 16 Apr 2020 19:46:40 +0000

We certainly live in unusual times.

Never in my wildest dreams did I imagine I’d go up to a bank teller with a mask on, asking for money.

Even to go shopping is different; standing in a queue to enter the shop and having sanitiser sprayed on your hands before entering. We are all used to queueing at tills before you exit a shop, but waiting in a queue to enter when it is not Black Friday is really something different.

Uncertainty

The one thing though that concerns me is ... continue reading

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History repeated – 100 years later

David Malherbe (@DGMalherbe) — Sun, 12 Apr 2020 20:24:11 +0000

On Thursday 7 November 1918, D.W. Sutherland the Major of Kelowna in Canada had the following restrictive measures published in the newspaper: “Notice is hereby given that, in order to prevent the spread of Spanish Influenza, all schools, public and private, churches, theatres, moving picture halls, pool rooms and other places of amusement, and lodge meetings, are to be closed until further notice. All public gatherings consisting of ten or more are prohibited.”
Incredible how history repeats itself. Makes me think of Solomon’s words of wisdom in Eccl 1:9-10 “Whatever ... continue reading

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The sound of silence

David Malherbe (@DGMalherbe) — Thu, 02 Apr 2020 20:53:01 +0000

Some years ago I had a business that sold farming equipment and sometimes I spent as much as a week in the Karoo. I just loved the silence out there and my favourite stop was between Fraserburg and Sutherland.

Enjoy the silence

There I could easily spend an hour or more just enjoying the incredible silence without even one vehicle passing. I remember being there I always thought the world must have been something like that shortly after creation;

it’s almost as if you can hear the silence.... continue reading

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Economic lockdown

David Malherbe (@DGMalherbe) — Sat, 28 Mar 2020 09:17:00 +0000

During the past decade or two we often heard that change is the order of the day and that a comfort zone is not a good place to dwell. Wave upon wave of new technology washed over us and we continually had to adapt to an ever changing world.

Yet, except for some of the very elderly who can still remember the days of the second world war, none of us have ever experienced such a level of uncertainty as now with the coronavirus and the economy virtually completely ... continue reading

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The coronavirus effect

David Malherbe (@DGMalherbe) — Thu, 19 Mar 2020 08:44:23 +0000

Wash your hands, don’t touch, close the business, close the school, wear a mask, cancel the game and do whatever is necessary to prevent the spread of the coronavirus(COVID-19). What happens at present is that people travel less, sports events are called off or played before empty stadiums, stock exchanges tumble, etc. which will probably have a huge negative influence on the world economy.

Businesses at risk

Someone on CNN mentioned that

the coronavirus may perhaps kill more businesses than people.

Therefore the following piece of advice from a ... continue reading

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